Provider: HEATHER TAYLOR
Trading as: Air Clean & Change and AirC&C
Contact: admin@aircleanandchange.com
Version: 1.1 · Effective date: 04/08/2026 · Replaces: version 1.0 (30/06/2026)
1.1 These terms govern your use of the Air Clean & Change application and related materials (the "App") and your engagement to carry out changeover and housekeeping work for properties managed through it.
1.2 By ticking "I agree" during registration, you confirm you have read, understood and accept these terms and the Privacy Notice. If you do not agree, do not register or use the App.
2.1 We grant you a personal, non-exclusive, non-transferable, revocable licence to use the App solely to carry out work for properties we manage. This licence gives you no ownership of the App or any part of it.
2.2 You must keep your login details confidential and must not share your account, login link or access with anyone else.
2.3 We may suspend or withdraw your access at any time and with immediate effect, including (but not limited to) where we end your engagement or where you breach these terms.
3.1 Through the App and the property manuals you will receive confidential information, including but not limited to: door and lock codes, key-safe and padlock combinations, alarm and entry procedures, property addresses and access arrangements, owner details, guest details, and our operating methods, checklists and materials.
3.2 You must:
3.3 These confidentiality obligations continue after your engagement ends and have no time limit.
3.4 On the end of your engagement, or on our request, you must stop using and (where applicable) securely delete or destroy any confidential information and materials in your possession.
4.1 The App, including all software, source code, design, layout, text, images, the "Air Clean & Change" name and logo, and all related materials, are owned by us (or our licensors) and are protected by copyright, trade mark and other rights.
4.2 You must not, in whole or in part:
5.1 During your engagement and for 6 months afterwards, you must not directly or indirectly:
5.2 You must not seek to circumvent the App or us by arranging or invoicing for work, with owners or clients introduced through us, outside the platform.
6.1 You must use the App lawfully and only for its intended purpose, follow the property manuals and any reasonable instructions, and not introduce malicious code or interfere with the App's operation or security.
6.2 You are responsible for the accuracy of information you submit (e.g. changeover reports, clock-in/out records).
7.1 While a changeover is in progress, the owner of that property can see it in their own version of the App, in close to real time. They can see: that you are clocked in and the time you clocked in; who else is on site with you; the "before" and "after" photographs you have taken so far; which tasks you have ticked off; and any damage, maintenance or supplies you have reported.
7.2 This is the same information that already makes up your changeover report. The only change is when the owner sees it: as you work, rather than only once you have finished. The view is read-only — the owner cannot change your photos, your ticks or your recorded hours from it — and it closes automatically once the last person on site has clocked out.
7.3 We do this so that the owner can be confident the property will be ready for the next guest, can act on a problem (damage, missing supplies, a changeover running late) while there is still time to fix it, and so that the hours recorded for your payment are accurate. We consider this a proportionate use of information you are recording anyway as part of the job.
7.4 What the App does not do. The App does not track your location, does not use your device’s microphone, and does not record video or take photographs by itself. It only uses the camera at the moment you choose to take a photo. Your clock-in and clock-out times are recorded when you tap the property tag or press the "Now" button, and at no other time.
7.5 Photographs. Photographs taken through the App are meant to show the state of the property, not you. Please avoid including yourself, other people, or guests' personal belongings unless it is necessary to show the condition of the room.
7.6 Properties you work at may have security equipment installed and operated by the property owner — for example external CCTV cameras, video doorbells (such as Ring or Nest), smart locks that record when a code is used, and alarm systems. You should assume that at any property you may be recorded arriving, leaving, and in and around the outside of the building, and that some of these devices also record sound.
7.7 This equipment belongs to the property owner, not to us. That means:
7.8 Inside the property. Owners are told they must not operate cameras or recording devices inside the areas you clean without telling us, and we will pass on anything we are told about. If you find a camera or recording device inside a property that you were not told about, stop work in that area and contact us straight away — do not move, cover or unplug it.
7.9 Questions and concerns. If you want to know what cameras a particular property has, if you object to being recorded somewhere, or if you want to ask an owner for a copy of footage of yourself, contact us at admin@aircleanandchange.com and we will put you in touch with the owner or raise it on your behalf. Your rights over the information we hold about you are set out in the Privacy Notice.
8.1 We process your personal data as described in the Privacy Notice. Please read it carefully.
8.2 Where you handle personal data of owners or guests in the course of your work, you must do so only as we instruct and only as needed to perform the work, and keep it confidential under clause 3.
9.1 Nothing in these terms limits liability that cannot be limited by law (including for death or personal injury caused by negligence, or fraud).
9.2 Subject to 9.1, the App is provided "as is", and to the extent permitted by law we exclude implied warranties and are not liable for indirect or consequential loss, or for loss arising from your failure to follow the manuals or these terms.
10.1 Either party may end the engagement in line with any separate working agreement. We may suspend or terminate your access immediately for breach of these terms or on ending your engagement.
10.2 Clauses 3 (Confidentiality), 4 (IP), 5 (Non-solicitation), 7 (Monitoring and recording), 9 (Liability) and 11 (General) survive termination.
11.1 We may update these terms; we will notify you and ask you to re-accept material changes. Continued use after notice means acceptance.
11.2 If any clause is found unenforceable, the rest remain in force.
11.3 These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Acceptance record (stored at registration): version number, date/time, and the account that accepted. Acceptance is by ticking an unticked "I agree" box.
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